At ASHLEN VENTURES LLC, we are committed to delivering your orders in a timely and efficient manner. Below, you’ll find detailed information about our shipping policies, including options, costs, and timeframes.
1. Shipping Options & Costs
We offer a variety of shipping options to meet your needs:
- Standard Shipping:
- Delivery Time: Typically 5-7 business days.
- Cost: Free on orders over $50; otherwise, $5.99.
- Expedited Shipping:
- Delivery Time: 2-3 business days.
- Cost: $14.99.
- Next-Day Shipping:
- Delivery Time: 1 business day.
- Cost: $24.99.
Note: Shipping times are estimated from the date of shipment, not the date of order. Delivery times may vary based on your location and unforeseen delays.
2. Processing Time
Orders are typically processed within 1-2 business days. During peak periods, processing times may be up to 3 business days. We strive to fulfill orders as quickly as possible to ensure timely delivery.
3. Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to monitor the status of your shipment through our carrier’s tracking portal.
4. International Shipping
We currently offer international shipping to select countries. Shipping costs and delivery times for international orders vary depending on the destination. Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
5. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to size, weight, or regulatory constraints.
- International shipping may not be available for all products or destinations.
6. Delayed or Lost Packages
While we strive to ensure timely delivery, sometimes delays can occur due to factors beyond our control, such as carrier delays, customs processing for international orders, or extreme weather conditions. If your package is significantly delayed or appears to be lost, please contact our customer service team at [email protected] or call (712) 624-4323 for assistance.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address provided by the customer, or if it was unclaimed, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
8. Damaged or Incorrect Orders
If you receive an order that is damaged, defective, or incorrect, please contact us immediately at [email protected] or call (712) 624-4323. We will work with you to resolve the issue as quickly as possible, including offering a replacement or refund.
9. Contact Us
For any questions or concerns regarding shipping, please feel free to contact our customer service team at [email protected] or call (712) 624-4323.